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Most dashboards inform. Few provoke. Executives log in every week to see the same KPIs: sales trends, project throughput, and utilization rates. Numbers go up or down. The meeting ends. Everyone goes back to work. The problem isn’t the data. It’s that the dashboard was designed to report , not to ask . The Illusion of Insight Visibility feels like progress. Leadership logs in, sees the numbers, feels informed. But look closer: the same metrics have drifted within the same ra

Last week’s post looked at shadow systems . The quiet tools that fill gaps in enterprise software. Sometimes they’re just stopgaps, but sometimes they evolve and become so integral to operations that they become the system of record . That’s when things get complicated. The quiet takeover It starts small: an Access database tracking what the main system can’t, or a spreadsheet that finally makes sense of an export. Then it spreads. Pretty soon, reports, budgets, and even st

Every agency has them, Excel trackers, Access databases, or ad-hoc tools that quietly keep the operation afloat. They fill the gaps...

Digital tools are only as good as the processes they automate. If the underlying workflow is slow, fragmented, or full of exceptions,...